Terms & Conditions

This website is operated for OLO Home Malaysia. By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please stop using the website.

We may update these terms from time to time. Continued use of the website after updates means you accept the updated terms.

Information on this website is provided for general product, design and service reference only. It should not be treated as a final quotation, contract, technical specification or guarantee.

We try to keep website information accurate and current, but product details, images, availability, pricing, specifications and services may change without prior notice.

Submitting an enquiry does not create a binding contract. Our team may contact you to understand your requirements, property type, budget range, project timing and preferred services.

Consultations, showroom visits and appointments are subject to confirmation, availability and the information you provide.

Any quotation, estimate or proposal is valid only when issued or confirmed by OLO Home Malaysia in writing. Prices, inclusions, exclusions and project scope may depend on site condition, measurements, materials, finishes, accessories and installation requirements.

A contract is formed only when the relevant written quotation, agreement, invoice, purchase order or project document is accepted according to its stated terms.

Accurate project planning may require site measurement, floor plans, photos, access information and technical details. You are responsible for ensuring information provided is accurate and complete.

Differences between initial information and actual site conditions may affect scope, price, lead time, feasibility and installation method.

Images, renderings, moodboards and product visuals shown on the website are for reference only. Actual colours, textures, materials, lighting and proportions may vary due to screen settings, photography, production batches and site conditions.

Final material selection should be confirmed through actual samples, written specifications or approved project documents where available.

Product availability, material supply, delivery timing and installation schedules may be affected by stock, supplier lead times, site readiness, approvals, access, weather, third-party delays or events outside our reasonable control.

Any changes to confirmed scope, dimensions, finishes, accessories, site conditions or customer instructions may require variation work, revised pricing and revised timelines.

Payment terms, deposits, cancellation terms, delivery arrangements, installation scope and warranty coverage will be stated in the relevant quotation, invoice, agreement or project document.

Warranty and after-sales support may vary by product category, supplier policy, usage, installation conditions and maintenance. Misuse, unauthorised modification, improper care or damage caused by third parties may not be covered.

Website content, images, layouts, text, graphics, logos and design materials are owned by or licensed to OLO Home Malaysia or relevant rights holders. You may not copy, reproduce, modify or use them for commercial purposes without permission.

When you submit floor plans, images, design references or other materials, you confirm that you have the right to share them with us for consultation, quotation and project discussion purposes.

You must not misuse the website, attempt unauthorised access, upload harmful materials or use the website in a way that disrupts its operation.

To the fullest extent permitted by law, OLO Home Malaysia is not liable for indirect, incidental, special or consequential loss arising from use of the website or reliance on general website information.

These terms are governed by the laws of Malaysia.